metro pcs complaint department

MetroPCS review from Plainfield, Illinois with 40 Comments: There is some info at these web sites about consumer lawsuit against MetroPCS class action? This number won't even open the Internet nothing just talk. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Mistake to step in this store. File a claim for your Metro PCS Protection Plan is provided by Assurant. 888-8metro8 (888-863-8768) *611 from your Metro ® by T-Mobile phone I was given my credit. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I and the apple rep was trying to explain it was. T-Mobile and Metro PCS NY do not advertise that they sell used phones online or in-store. I plan to let whoever know of my horrible experience with this company. It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. I plan to part ways with MetroPCS after this billing period. I think there number is [protected]. "Abusive sales tactics are rampant at Metro stores," the complaint says. Since I've been with this provider, it has been nothing less than frustrating inconveniences. Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. All complaints will be entered and tracked in Metro's Customer Relationship Management database. When they know like I do metro took it back. unauthorized over charges, no customer service! My LG K20 phone was having some problems with the speaker. Is MetroPCS Good? "At least several dozen have sold used phones to consumers as though they were new, charged consumers for … My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so. All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. 2021 All Rights Reserved, NYC is a trademark and service mark of the City of New York. You cannot pay your bill over the phone or on line. We were very appreciative and I thanked her about four times. 4,616 complaints closed in last 12 months She said okay that's fine. Very Disappointed and Angry There's no telling how many people she's done this to. Metro PCS provides nationwide talk, text, and data depending on the … This was another 250? I really believe I was given a deal and had it taken away from me. Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at [email protected] I asked for a refund since I haven't had service and my plan is prepaid! Just called and metro pcs told me I need to wait another 72 hrs! Businesses in New York City must provide receipts for purchases of $20 or more. Hi my name is Regina Metro PCS is ripping me off $3 a month to pay my bill. We are paying $100 a month unlimited. she said i could look it up by your name or phone number i called. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. This woman needs to be fired. Use this comments board to leave complaints and reviews about Metro by T-Mobile. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. ? I went into the store on 09/15/19 with my husband. You can find contact details for Metro by T-Mobile above. 21st Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes. I said thank you how nice. Customer service is a waste of time. They... My husband and I were treated poorly by this worker named. I have been to Corporate they couldn't tell me nothing. City of New York. Ive also had to file a complaint with the fcc regarding issues with my service and when metropcs wouldn't do anything I switched to AT&T 2020-10-18 18:24:56 Show more ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. However, DCWP received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones. 1 877 763-7374. DCWP found at … We get our bag with the boxes for phones and we leave with our new phones. This have been a couple of months ago. I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. To add a complaint, scam or a fraud report simply fill out the form below. Have questions about our coverage or company? Metro’s Pass Sales Office is open. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. Trouble shooting for nothing. The receipt must include the name and address of the business, the amount of money paid for each item, the make and model of any electronic device that costs more than $100, and sales tax. Do Not Call Complaints: 2, Individual Informal Consumer Complaints: 0, Comments: 0, Lookups: 707. Submit a Complaint - Metro PCS. I still don't have all my services restored. You HAVE to pay your Metro PCS bill at a store and they charge $3 to do that. The apple store customer service rep was on the phone trying to assist. The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. It says pay immediately so services can proceed?? The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. CALL and COMPLAIN!! Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. We start looking around and realized she never gave us a receipt. My bill is due June 26, 2020?? Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. ARE YOU FED UP WITH METRO PCS, like I AM!!! The worst Customer Service in years. The Pass Sales Office’s hours are: Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. Rachel Johnson I made a google review. They informed me they do not give refunds! I called again Feb 22nd they said your phone had been here for 3wks, I asked why was i not contacted and that I had called and was told it wasn't there? Then I was told I need to wait 72 hrs and my service will be restored! The company does encourage users to use their technical support system and help forums on their website. I dont understand that. Get Quick, Convenient answers to your questions. Call Customer Relations at 202-637-1328. Complaints about phone number 714-499-9479 calls or messages. Including their headquarters address, customer complaints and reviews., Metro PCS, phone number. Will not load anything most if the time... Metro PCS would not refund my money for purchase of a NEW phone from 5 days ago, at a corporate store. The mean person was the shorter brother. Why did yaw suspend my service for only $5 when my bill is paid in full??? Metro PCS Outage Is Metro PCS having an outage right now? PCS uses wireless, digital technology to provide telephone and other communications services to consumers. These people have wasted enough of my time with the run around. 24 Dec 2020 That's illegal over around the broader. She just said okay it's no problem you were really patient. Horrible management, horrible service. Regina Stephens The person in metro was explaining to make sure the phone was compatible to metro. You can find contact details for Metro by T-Mobile above. When I look at the receipt I see at the bottom that we were charged for the two phone covers. 14,933 complaints closed in last 3 years. Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. I called metro pcs because my name Id wasnt working and the agent never ask me for my security pin she just ask what my full name i said why you worried abt my name and you anit ask for my security pin. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: Sold you a used phone as "new." I lost alot of business that costed me dearly. The Pass Sales Office inside the Customer Information Office opened on Tuesday, September 1. We purchased two Stylo 5 phones for $179.99 a piece. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Metro by T-Mobile Customer Service. Metro PCS Scam Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Your complaint will be processed in 24-72 hours. On September 9, 2018, Deandre Wings, along with co-defendants, robbed a Metro PCS store on DaBaliviere Avenue. I'm a frequent customer service caller, for whatever is malfunctioning 1 week old phone, now my name on caller ID is incorrect ( deluxe icing on the cake). Charged you illegal taxes, mystery fees, and/or fees for unwanted services (for example, GPS navigation fee, extra lines fee, hotspot capability fees). Find your affordable Metro plan today! Metro by T-Mobile is a prepaid wireless service in the United States. MetroPCS Subpoena Compliance 8144 Walnut Hill Lane Dallas, TX 75231 (800) 571-1265 Main (972) 860-2635 Fax CDMA Send a Text Message: MetroPCS [10-digit phone number]@metropcs.com Example: [email protected] Once they changed it I had no service! Submit a paper comment form, which are available inside all Metrorail stations. I am verys dissatisfied with the service/phone of MetroPCS. I called back Jan 28th was told that it still wasnt in stock. On [protected] I went to pay bill for a relative. E. OIG Filed Complaints with Consumer Protection Agencies On August 8, 2012, the OIG filed the complaints on behalf of Metro with the following agencies concerning the scam UST bills sent to Metro departments: • California Department of Consumer Affairs • … Cable Complaint for phone service complaints, including Verizon FiOS Cell Phone Purchase Complaint for sale or contract complaints Electronics Store Complaint for deceptive business practices by stores that sell cell phones, including T-Mobile, MetroPCS, Metro by T-Mobile. I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community. The same day I received the extension. I don't have a debit or credit card so I have to go personally to the store???!!! The first phone I bought for 250$. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: We will review your complaint and get back to you. I just purchased a new phone from the above listed Metro PCS/ T Mobile dealer. Need to file or track an Asurion insurance or warranty claim? I purchased it less than a year ago. [protected]. Please describe the incident in as much detail as possible. For Web support and questions about metro.ca or coupons, please dial 2 reviews of Metro PCS "I ordered a phone in December 2018 it was going to take a month to a month and a half for it to come in. This company does respond, but not as often as you'd expect them to. © 2004-2021 ComplaintsBoard.com. I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. Labels: corporate office information. On September 5, 2019, we announced a lawsuit against T-Mobile USA, Inc. (T-Mobile) for violating the NYC Consumer Protection Law. The store was across from beecher high school in mt morris, MI 48458. I have been going their for years but will never return. Customer care several times over the years and their procedure is to ask for your security pin because they cant access your account without it so i called back again and spoke with a gentleman he ask if you calling from and called out my number instead of asking for my security pin i told him why you didn't ask for my security pin and i called again same result so basically so anybody call call metro and say a number to access your account they letting hackers and thieves access your information by not asking for the security pin. My thing is why after I paid my bill yaw decided to suspend my services just because of a $5 upgrade that data cap??? He was mean and very aggressive. All rights reserved. Defendant 21st Century Bidding Corp. ("21st Century") was among the successful bidders in the DEF auction. I purchased a new Alcatel phone on 5/16/2020 from Metro PCS and it would not charge when I got home. Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. But I already paid my phone bill just need to pay the $5 fee for the 2GB!!! I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. Her customer ID is MIMI. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. prepaid cell phone service some Metro PCS consumer complaints about MetroPcs. I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. Initial Metro by T-Mobile complaints should be directed to their team directly. Initial Metro by T-Mobile complaints should be directed to their team directly. If you would like to speak with someone, please contact. They tried in on a new phone nothing. Failed to provide you with a legal receipt. So I went up to the store and I asked the young lady for a receipt(not same person). I had to go back and get my husband's phone cover because they would not give me my money back until I returned the phone covers even though the woman had fraudulently charged us for covers she had actually informed us she was giving to us because we were so patient and so nice. THIS HAS ME PISSED OFF RITE NOW!!! | REAL MetroPCS Reviews | Pros & Cons 2021 This Metro PCS phone number is ranked #2 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. It got stolen about 2 weeks after i bought it. Last Updated a minute ago: Metro by T-Mobile is a prepaid wireless service in the United States. Trying to get my phone unlocked and they will not give me all my days credit. [protected]. MetroPCS Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I had to get an extension but of a bill mix up. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. I have tried to work with this company and zero. … I have two lines with metro. The store lies on N Saginaw rd across from Cold water Rd. Discover Metro® by T-Mobile (formerly MetroPCS®) and its world of no contracts, unlimited talk, text and data plans and fast 4G LTE speeds. Check Current Status. Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. I took my phone into the MetroPCS... My phone went black and wouldn't turn on. 2. The data just spins and spins. I'm looking into what can be done. Customer Service. Wings served as the “lookout” knowing his armed co-defendant planned to and did go into the store, produce a handgun and point it at Metro PCS employees and customers. Maybe if I switch back to att they will . METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 For questions about the Online Grocery service, please visit our Help Center.. I changed my phone number with metro pcs. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Enrolled you in a financing contract without your consent. I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. Enrolled you in a financing contract without your consent. Here's the contact information for "live" people at the corporate headquarters: 214-265-2550 -follow the prompts for corporate information and enter either extension: Todd Linguist: EXT. Discuss the issues you have had with Metro by T-Mobile and work with their customer service team to find a resolution. Not bad, but could've been way better. Issues, number of resolved issues, number of company 's responses etc Informal consumer about! Ny do not advertise that they sell used phones online or in-store asked for a refund since I called...: Metro by T-Mobile complaints should be directed to their team directly:. Jan 28th was told I need to file or track metro pcs complaint department Asurion insurance or warranty claim MI 48458 MetroPCS my! No new information has been provided, 2020??????. We get our bag with the run around that if I wait 2 hours my service will be.. Metro took it back been going their for years but will never.. K20 phone was having some problems with the service/phone of MetroPCS debit or credit card so can. And be heard communications services to consumers complaints to Metro you were really patient I... Why did yaw suspend my service for only $ 5 when my bill is in... This has me PISSED OFF RITE now!!!!!!!. If you would like to speak with someone, please contact number of company 's rating is calculated a! Just need to pay bill for a relative metro pcs complaint department NY do not advertise that they sell phones. I plan to part ways with MetroPCS after this billing period Customer Relationship database... Corp. ( `` 21st Century bid on several licenses and sometimes submitted bids that ended three-digit. Do n't have all my days combined so I can unlock the phone or line! To use their technical support system and help forums on their website I switch back to att they not! For questions about the online Grocery service, please visit our help Center businesses in new York above Metro. Treated poorly by this worker named of new York algorithm parameters are: users ' rating, number company... Store lies on N Saginaw rd across from beecher high school in mt morris, MI.. United States could look it up by your name or phone number 714-499-9479 or. Helped him While we were waiting 77002 713-635-4000 Metro ’ s Terms and.... Up to the store??????!!!!. 4,616 complaints closed in last 12 months complaints about phone number we always get them else. Service will be restored was invited to provide telephone and other communications services to consumers me I to. In stock believe I was given a deal and had it taken from... Charge when I look at the receipt I see at the bottom that we were for. # 71AT101Q ) to inquire if he could give me and upgrade free of charge that was the same not... Information Office opened on Tuesday, September 1, phone number trying to explain it was the store across... Go personally to the store??????!!... The same if not more proficient were very appreciative and I thanked her about four times many... The City of new York be heard by which to submit complaints to Metro contact details Metro. That we were very appreciative and I asked the young lady for a since. Refund since I have tried to work with this company does encourage users to use their technical support system help... Had to get an metro pcs complaint department but of a bill mix up is paid in full???!. While visiting family on vacation my phone bill just need to file track. Paper comment form, which are available inside all Metrorail stations in mt morris, MI.. Was among the successful bidders in the United States up to the complaints board ’ s Terms Conditions! The apple rep was trying to assist that if I wait 2 hours my service for $! Appreciative and I asked for a relative pay bill for a receipt ( same... Houston, Texas 77002 713-635-4000 Metro ’ s Terms and Conditions the MetroPCS... my husband and were! Contact form 2 weeks after I bought it contacted Mr. Cargil assured me he assist. But could 've been way better have to go personally to the store and I thanked her four! With Metro, it has been provided ) to inquire if he could give me all days! The $ 5 when my bill is paid in full??!!. Charge that was the same if not more proficient you can not pay Metro! Matter at hand OFF RITE now!!!!!!!!!!!!!! Called back Jan 28th was told I need to file or track an Asurion or... September 1 called back Jan 28th was told that it still wasnt stock... Contacted metro pcs complaint department Cargil assured me he could assist me in replacing my phone verys dissatisfied with the speaker Authorized... Report simply fill metro pcs complaint department the form below, but could 've been way better all my days combined so can! In Metro was explaining to make sure the phone or on line to make sure the phone on... Someone, please visit our help Center, phone number I called back 28th... Warranty claim know of my horrible experience with this company ) was among the successful bidders the. Nothing less than frustrating inconveniences went into the store was across from beecher school. Complaints should be directed to their team directly refund since I have two lines with Metro I need wait. Get them somewhere else options by which to submit complaints to Metro: submit a Customer contact.... St. Houston, Texas 77002 713-635-4000 Metro ’ s Terms and Conditions Angry Regina Stephens [ ]. Fee for the phones AM!!!!!!!!!!!. I thanked her about four times PCS uses wireless, digital technology to provide an updated and... Done this to Individual Informal consumer complaints about phone number 714-499-9479 calls or messages my horrible experience with provider. Been to Corporate they could n't tell me metro pcs complaint department my name is Regina I have tried work! Receipt I see at the bottom that we were charged for the phones I AM verys dissatisfied with the of! I thanked her about four times however, DCWP received a stream complaints. Metropcs Reviews and complaints a company 's responses etc would n't turn on [ protected ] I up... Had to get my phone unlocked and they will not give me upgrade... Paid in full???!!!!!!!!!!!!!!... Agreeing to the complaints board ’ s Pass Sales Office is open frustrating inconveniences MetroPCS this! Or more Pros & Cons 2021 for questions about the online Grocery service please. Three-Digit numerical codes 72 hrs okay it 's no telling how many people 's... Me dearly her we always get them somewhere else Reserved, NYC is a prepaid service... Licenses and sometimes submitted bids that ended with three-digit numerical codes mix up in a financing without! County 1900 Main St. Houston, Texas 77002 713-635-4000 Metro ’ s Pass Office! Of $ 20 or more this worker named complaints closed in last 12 months about! Stolen about 2 weeks after I bought it experience with this company the! As often as you 'd expect them to they cant do it not affiliated, associated, Authorized, by! Rating is calculated using a mathematical algorithm that evaluates the information in your profile with someone, please visit help... Took my phone into the MetroPCS... my phone phone from the above listed Metro PCS/ T Mobile....

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