Hoteleria

ORGANIGRAMA DEL DEPARTAMENTO

DESCRIPCION DE PUESTOS

GERENTE DE RESERVACIONES :

* Controla y coordina todas las reservaciones

* Mantiene el control sobre la exactitud de la informaciondada por los agentes de reservas

* Vigila y controla los cupos de los suplidores (agentes de viaje) para asegurarse de que no sobrepasen el numero de habitaciones contratadas en cada categoria.

*Mantiene relaciones coordiales con los suplidores

* Revisa y modifica las tarifas de las habitaciones segun las instrucciones de los departamentos competentes.

* Asegura que la base de datos delcentro de computos este actualizada

* Asegura que toda solicitud de reserva sea contestada el mismo dia

* Asegura la exactitud en la preparacion de los informes: forecast, ocupacion, etc. dandoespecial atencion a las tendencias del mercado para prevenir sobreventa y aprovechar la demanda.

AGENTE DE RESERVACIONES:

* Su principal objetivo es vender habitaciones

* Toma las reservas ylas computa.

* Mantiene actualizado el centro de computos para un forecast lo mas proximo a la realidad posible.

* Elabora los reportes del departamento

* Apoya al gerente de reservacionesen sus actividades: atencion de suplidores, huespedes, etc.

* Atiende las sugerencias y quejas de huespedes en el hotel en cuanto a la asignacion de habitaciones y reservaciones.

OTRAS FUNCIONESDEL DEPARTAMENTO

Postear los cargos por depositos de reservas

Monitorear la disponibilidad de habitaciones

Asistir al personal de recepcion en el proceso de check in/ check out cuando seanecesario

Prepara la lista de llegadas para recepcion

DEPARTAMENTO DE RECEPCION

ORGANIGRAMA DEL DEPARTAMENTO

DESCRIPCION DE PUESTOS

GERENTE DE RECEPCION :

* Define funciones de puestos* Interviene en el proceso de reclutamiento de personal.

* Supervisa el trabajo de sus subalternos

* Participa en las reuniones diarias con los demas jefes de departamentos

* Elabora los…

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