Lo que no se mide, no se controla, y no se puede mejorar.
Control, una palabra casi temida por muchos y rechazada por otros que según filólogos, proviene de la época medieval en que cuando seentregaba un pergamino, se hacia una copia, quedando esta última como comprobante de la autenticidad del primero, entonces se decía: “contra role” (“contra rollo”), pues se efectuaba una verificación.
Ennuestra actualidad, varios estudiosos del tema manifiestan que control es:
• Henry Farol: El control consiste en verificar si todo ocurre de conformidad con el Plan de Acción adoptado, con lasinstrucciones emitidas y con los principios establecidos. Tiene como fin señalar las debilidades y errores a fin de rectificarlos e impedir que se produzcan nuevamente.
• Robert B. Buchele: El proceso demedir los actuales resultados en relación con los planes, diagnosticando la razón de las desviaciones y tomando las medidas correctivas necesarias.
• George R. Terry: El proceso para determinar loque se está llevando a cabo, valorización y, si es necesario, aplicando medidas correctivas, de manera que la ejecución se desarrolle de acuerdo con lo planeado.
• Buró K. Scanlan: El control tienecomo objetivo cerciorarse de que los hechos vayan de acuerdo con los planes establecidos.
• Robert C. Appleby: La medición y corrección de las realizaciones de los subordinados con el fin de asegurarque tanto los objetivos de la empresa como los planes para alcanzarlos se cumplan económica y eficazmente.
• Robert Eckles, Ronald Carmichael y Bernard Sarchet: Es la regulación de las actividades, deconformidad con un plan creado para alcanzar ciertos objetivos.
• Harold Koontz y Ciril O´Donell: Implica la medición de lo logrado en relación con lo estándar y la corrección de las desviaciones,para asegurar la obtención de los objetivos de acuerdo con el plan.
¿Qué podemos deducir de estas definiciones?
– Que debe existir un Plan con objetivos claros y definidos al cual hay que dar…
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